24/7 Customer Support in Cloud Website Hosting
All our cloud website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting solutions well before you make a purchase or you are a current client and you have any kind of question or a issue, you'll be able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; email messages and support tickets for more technical matters or any matters which need additional time to investigate and fix. Unlike many other website hosting providers, our trouble tickets come with a guaranteed max reply time of just one hour, which means that regardless of what your issue is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive timely help, particularly if your web site is not running effectively for whatever reason. Our Linux semi-dedicated servers include 24/7 customer and tech support, which means that if anything happens, you'll be able to use various methods to contact us - phone line with a couple of local numbers globally, live chat, email messages and tickets. The first two options are for pre-sales, billing and common issues, so that if you don't have an account yet, for example, you can find extra info regarding our services, or we can help you with less demanding technical matters. The second two options are for solely technical troubles or anything that is more time-consuming due to the fact that it is much easier to follow the dialogue between you and our support team. The guaranteed maximum answer time for them is only 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day to get assistance as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
With our VPS web hosting plans, you will never have to wait for more than one hour so as to receive assistance for any kind of situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. Furthermore, we have local telephone numbers in a couple of countries globally and a live chat service where we will assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the various methods of communication, so no matter what your question or problem is, there's always someone to help you promptly. In case you need help with third-party software, which you cannot set up or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time guarantee, you will receive extremely fast support when you order a dedicated server from our company. Our customer and tech support teams are online 24/7/365, therefore if you open a ticket via your billing account or you send an email about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the best option in case the matter involved requires more time to be resolved or when it should be given to our administrators, as it is easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.