There are different ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. This is the least complicated form of correspondence for a number of reasons. In case no customer service team representative is free at the moment and they’re all busy, a phone call may not be responded to, but a ticket will always hit home. You can also copy/paste extensive pieces of information without having to worry about printing errors, and in case a specific problem requires more time to be resolved or a number of responses need to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they are typically separate from the web hosting platform, which means that if you have to provide info or to adhere to guidelines, you will need to use at least 2 separate interfaces and this number might grow in case you would like to manage a handful of domain names. Furthermore, a lot of hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a response.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting plans feature an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. Unlike other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in the very same place – payments, website files, e-mails, support tickets, etc., avoiding the necessity to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of clicks without needing to leave your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you solve any given problem even before you open a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything from one single location, which is why we’ve integrated a support ticket system into the in-house built Hepsia hosting Control Panel, which is available with every semi-dedicated server account. This will permit you to handle the correspondence with our client support team together with your semi-dedicated server account, so you will not have to memorize additional log-on credentials for a separate interface. You’ll be able to post a new ticket or to check the status of an old one with less than a few clicks while you’re browsing the content within your account. Also, you can go through older tickets using a smart search functionality or take a look at applicable help articles, which include solutions to common obstacles. The built-in trouble ticket system is monitored 24/7/365 with the maximum response time being just sixty minutes, so there will always be somebody to help you out.