A live chat is one of the many channels of communication offered by some web hosting providers as part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or tech support. This way of contact is faster than a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a phone call with an agent. Furthermore, if the problem that you have needs some time to be investigated and taken care of, you're able to do something different meanwhile rather than just waiting, like you would have to do if you call. Also, you can use a live chat support service free of cost as long as you have world wide web access even when your website hosting supplier is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Website Hosting

We supply a live chat support service for all of the cloud website hosting plans that we offer and we can assist you with almost everything in real time. In case you do not have an account with us yet, we'll be able to provide you with more details about the plans in order to help you to get the most suitable plan. If you are an active client, we are able to help you with any billing or general issue and even with numerous common technical matters, for example an e-mail address installation in a desktop e-mail client. In case you can't call us for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best way to get in touch with us. Of course, some troubles require extra time to analyze and test, so you will have to open a ticket to our technicians, however, we're able to save you time and assist you with various troubles on the chat.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we provide with all of our Linux semi-dedicated servers, you are able to find the replies for any questions you have or get a lot of issues resolved very quickly. Our chat service is available every day, thus you are able to talk to a representative even on weekends and holidays. In the event that you're unsure which package would be better for your web sites or if our innovative cloud hosting platform matches some system requirements, you can come on our live chat before you purchase anything. If you're an existing customer, you'll be able to obtain more details about billing issues, account settings and a number of common technical problems you may encounter, for instance when you are unable to install an email account in a client on your personal computer. Our live chat will save you considerable time regardless where you are or when you get in touch with us.