In case you’re a site owner, a problem could always surface and it doesn’t necessarily need to be related to the web hosting service. For example, something could go wrong when you update a web-based application or some vital content could be modified or deleted incidentally. Whatever the essence of the problem may be, you’ll have to contact the help desk support team and request them to recover a backup or to help you troubleshoot the problem that you are facing. How promptly they’ll do this will predetermine the amount of time that your websites will be unavailable. For certain sites such as community websites or online stores, an elongated downtime often equals lost visitors and money. That’s why, it is pretty important that you use the services of a company that offers not only a very good technical support service, but also a quick one.

One-Hour Response Guarantee in Cloud Website Hosting

In case you are using any of our cloud website hosting plans and you’ve got an enquiry or confront an obstacle, you can contact us 24/7/365 by posting a ticket or by sending an e-mail and we will make sure that you receive a response in less than one hour. In case the issue can be resolved, we’ll do it before we reply to you, whilst if there is something that you need to do on your end, we’ll provide you with all the necessary details – what workable solutions to try, what settings to check, and so on. Usually, you will receive a reply within maximum thirty minutes, which means that waiting around for hours on end or even for more than one day to get assistance is something impossible. Our 60-minute reply guarantee applies to any enquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a technical support ticket via your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a reply within less than sixty minutes. You can contact us whenever you wish in regard to general, technical or billing issues and given that we are available day and night, you’ll invariably get help in a timely manner. Based on the specific question or issue, we’ll give you more details, eliminate the predicament if it has been caused by something that is within our reach or tell you how to proceed in case you have to fine-tune a specific setting for an application that we do not have access to. You can just forget about waiting for a whole day for each and every reply. As it is, in most cases we answer emails and tickets within twenty-twenty five minutes max.