Phone Support in Cloud Website Hosting
If you decide to use one of our cloud website hosting plans, you can connect with our support crew over the phone for 14 hours per day. We will help you choose the proper package for your sites because we believe that it's better to discuss such issues with a live person. If you already own an account, we will help you with any sales/billing questions and / or general issues, even with some technical matters which don't require a lot of time or escalation to an administrator since it'll be more appropriate to open a support ticket for time-consuming problems so as to have the entire communication in one place. We have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we offer feature real-time phone support for 14 hours daily. In case you're not sure which plan is appropriate for your web sites, you'd like to find out more about a plan's features or you're looking for any other information about our services, you can call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you're able to contact us about sales and general issues, although we're usually able to help with a large number of tech issues as well. For entirely technical troubles you will have to employ our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option when the issue needs extra time to be resolved or it needs to be escalated to our system administrators.