Although this is not the mainaspect for you to identify a reliable cloud website hosting provider from a bad one and a reseller from an actual provider, being able to call and consult with a live person is a sign that you aren't using the services of a one-person service provider and that you can get in touch with someone if you're looking for help. The telephone support for hosting services may range from standard to expert, so the issues that can be resolved through a call differ based on the supplier. Usually, these matters are more basic and include billing or 1st level tech issues since more difficult tasks generally need a support ticket where both you and the administrators can track what's going on with a specific issue. However, being able to call your supplier can save you lots of time and efforts for the multitude of small things that will eventually appear at the time you manage your hosting account.

Phone Support in Cloud Website Hosting

If you decide to use one of our cloud website hosting plans, you can connect with our support crew over the phone for 14 hours per day. We will help you choose the proper package for your sites because we believe that it's better to discuss such issues with a live person. If you already own an account, we will help you with any sales/billing questions and / or general issues, even with some technical matters which don't require a lot of time or escalation to an administrator since it'll be more appropriate to open a support ticket for time-consuming problems so as to have the entire communication in one place. We have phone numbers in the United States of America, the UK and Australia, so you'll be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer feature real-time phone support for 14 hours daily. In case you're not sure which plan is appropriate for your web sites, you'd like to find out more about a plan's features or you're looking for any other information about our services, you can call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you're able to contact us about sales and general issues, although we're usually able to help with a large number of tech issues as well. For entirely technical troubles you will have to employ our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option when the issue needs extra time to be resolved or it needs to be escalated to our system administrators.