Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a one–hour response time guarantee for each ticket or email that you submit to our help desk support team. We will rapidly reply to all the standard queries and forward right away the case to our sysadmins if further assistance is required. If you take advantage of the Managed Servers package, we will perform any of the included tasks at a time that has been agreed upon beforehand.
A Top–Quality Support Service
- We’ll be available to you 24x7x365 to respond to any enquiries that you may have related to our Web Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated hosting server. If you also require support with server management tasks, you can take a glance at our Managed Servers package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures.
A User–Friendly Help Section
Each dedicated web hosting plan includes our charge–free Web Control Panel, which offers a fully detailed knowledge base and a set of step–by–step video tutorials. Whenever you require help while working with the Web Control Panel, just hit the Videos or Help buttons situated in the top right corner.