1 hour ticket response
Timeliness is our leading priority and that is the reason why we’ve got a team of qualified customer service technicians who are prepared to offer a swift response to any question that you may possibly have. Just send your customer support ticket from the Web Control Panel and we will reply within 60 minutes at the latest. As a matter of fact, we strive hard and aim for a 20–minute support ticket response time.
A First–Rate Client Care Service
Our customer care staff representatives have huge experience in the cloud website hosting plans sector and are knowledgeable enough to offer a prompt solution to your problem. If, however, the issue at hand is not within the competency of a customer support engineer, the technical support ticket will be forwarded to a developer or sysadmin for additional assistance.
An Easy–to–Browse Help Center Section
Incorporated into the Web Control Panel is an easy–to–browse Help section, which includes a variety of information sources. You can browse through a regularly updated knowledge base featuring web hosting account management articles and website administration articles, check the step–by–step video tutorials or take a gaze at the F.A.Q. database.