Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Each ticket you submit to our tech support crew will be answered in approximately 60 minutes. All general queries shall be addressed immediately. Nevertheless, if the support question you have sent us needs help from a qualified administrator, we will send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Qualified Tech Assistance Service

  • Our client assistance Dept is going to be on shift for you day and night to to reply to all help request tickets that you submit. We offer technical help for all software applications that are installed in advance on your server. These include our in–house designed Web Control Panel, the selected OS as well as the server management panel (based on the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • An extensive and frequently updated article base is built into our in–house built Web Control Panel. It gives you quick tips about how to execute all of the fundamental site management jobs. The Help section supplies descriptive how–to articles and reviews and step by step video tutorials. You can reach the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.