A 99.9% Server Uptime
We have set up our cloud website hosting system using stable hardware components and strongly customized software. Our admins have installed a tweaked version of SELinux on each of our hosting servers in order to guarantee maximum safety and stability. We’ve set up several denial–of–service protection mechanisms coupled with highly effective firewalls to make sure our network is impenetrable and secure.
All our cloud website hosting plans packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it’s vital that you also set up your own network infrastructure. This is why we built a custom internal network in each one of our data centers. Based on first–rate Juniper routers and switches, our internal network allows for stupefyingly fast data transmission speeds and is completely redundant.
Hence, you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, regardless of which web hosting service you have selected.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned money on the line, you cannot feel really secure. This is why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you do not feel happy with our service or if you need to get an even more powerful web hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – we’ll give you a full refund, with no obscure costs or refund taxes.
24/7 Technical Support
We have cautiously selected each individual member of our 24x7 support staff so that we can provide the best customer support that you can possibly get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Besides, they are available to you 24x7x365 – you’ll be able to get in touch with them at any time and they will respond as soon as possible.
Their average support ticket response time is under 20 minutes, whereas with many other web hosting vendors you need to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your questions will be answered in less than an hour.